Merchant Payments Research

Screening

This study involves a 45-minute online interview scheduled for the week of September 28th–October 2nd, between 9:00am–6:00pm ET. Are you available during any of these times?

Yes, I am available No, I am not available on those dates

Please select an option.

We don't have interview slots on those dates, but we conduct research studies regularly. Would you be interested in participating in future studies?

Yes, I'd love to participate in future research studies No, thank you

Please select an option.

Question 1 of 23

Which country are you based in?

Please select an option.

Question 2 of 23

What is your current employment status?

Please select an option.

Question 3 of 23

What is the name of the company you work for?

Please enter your company name.

Question 4 of 23

Which best describes the industry in which your business primarily operates?

Please select an option.

Question 5 of 23

Which of the following ranges includes the total revenue of your business in the past 12 months?

Please select an option.

Question 6 of 23

Which of the following does your business sell? Please select all that apply.

Please select at least one option.

Question 7 of 23

Which of the following best describes your company's business model?

Please select an option.

Question 8 of 23

Thinking about what an average customer spends per order from your business, what is the average order value (AOV)?

Under $100 $101–$500 $501–$1,000 $1,001 or above

Please select an option.

Question 9 of 23

Which types of customer purchases are most common for your business?

Please select an option.

Question 10 of 23

Over the past 12 months, what percentage of your organization's revenue was generated through each of the following channels? Please give your best estimate for each.

Channel	0% — don't use	1–24%	25–49%	50–74%	75–99%	100% — only use

Please indicate a percentage range for each channel.

Question 11 of 23

What is your current role or title at your company?

Please enter your job title.

Question 12 of 23

Approximately how long have you worked at your current company in your current role?

Less than 6 months 6-11 months 12-18 months 19-23 months 2 years or more, but less than 5 years 5 years or more, but less than 10 years 10 years or more

Please select an option.

Question 13 of 23

Which of the following best describes your level of seniority at your current organization?

Please select an option.

Question 14 of 23

How would you describe your responsibility regarding the following areas of your business?

Area	Primary decision maker	Share responsibility	One of several involved	Not actively involved, but influence	No responsibility

Please respond for each area.

Question 15 of 23

Please select the markets in which you have the authority to make or influence decisions about the types of payments your business accepts. Select all that may apply.

Please select at least one option.

Question 16 of 23

Which best describes how often your business receives payments from customers?

Daily Weekly Monthly Quarterly or less often Our business does not currently receive any payments from customers

Please select an option.

Question 17 of 23

What payment forms can your business's customers use when making a purchase on your website? Please select all that apply.

Please select at least one option.

Question 18 of 23

And which digital wallets can your business's customers use when making a purchase on your website? Please select all that apply.

Please select at least one option.

Question 19 of 23

Thinking about the checkout experience for customers on your website — is this checkout experience dynamic or personalized to specific customers at all? For example, different customers could be offered different payment options based on the device they are on, or the order of the payment options shown could depend on their purchase history.

Yes, we offer a dynamic or personalized checkout experience to customers on our website, including payment options No, all customers see the same payment options on our website Don't know

Please select an option.

Question 20 of 23

You indicated that you do not currently offer a dynamic or personalized checkout experience to customers on your website. Have you ever considered implementing a dynamic or personalized checkout experience on your website?

Please select an option.

Question 21 of 23

You indicated that you are interested in offering a dynamic or personalized checkout experience to customers on your website in the future. In a sentence or two, please explain why that is — what types of dynamic features would you find most valuable, and how seriously, if at all, have you considered these features in the past? If you have done any work to set up or research a system like this in the past, please talk through how far you have gotten in that process.

Please provide a response.

Question 22 of 23

You indicated that you do offer a dynamic or personalized checkout experience to customers on your website. In a sentence or two, please explain why that is — what types of dynamic features do you offer, and how do they benefit you as a business?

Please provide a response.

Question 23 of 23

Which of the following best describes your overall feeling about each of the following brands as a way for your business to accept payments from customers?

Brand	Love them	Like them	Don't have strong feelings	Dislike them	Hate them

Please respond for each brand.

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You Are Eligible!

Based on your responses, you are eligible to take part in this research. We can invite only a few people to take part in the study. We will contact you if we would like to schedule you for an interview.

If you take part in an interview, your image, audio, and opinions about the topics we discuss will be recorded and retained for internal review by the study sponsor.

Please provide your contact information so we can reach you:

Full Name *

Email Address *

Phone Number (optional)

Please enter your name and a valid email address.

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Thank You!

Your information has been submitted. We will be in touch if you are selected to participate in one of our interviews. We appreciate your time.

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Thank You for Your Time

Thank you for completing our screener! We appreciate your interest and the time you took to share your perspective.